Microsoft CRM 4.0 Generic Customization, Data Conversion, Integration Overview

Microsoft CRM, also referred as Microsoft Dynamics CRM has for now pretty long career path since 1999. So far MS CRM proved to be excellent solution for companies with the offices located in various business metros and needing web based coordination. MS CRM is MS Internet Explorer application, which could give your access to your customers, leads, prospects, services. It also opens good connection to Great Plains Microsoft Dynamics GP in the form of integration. In short future we also expect Microsoft to integrate CRM with other leading ERP applications, such as Axapta

1. ISV extensions pool for MS CRM. Before you go to implement your company custom solution, you should probably check if the product is available from third party ISV vendor for Microsoft Dynamics CRM

2. Generic CRM custom development and programming. Microsoft CRM implementation model allows web customization publishing and remote support, meaning such technologies as VPN, remote desktop connection, web sessions, this means, that if you can not find talent to modify your CRM around the corner or across the street, not a big problem, try Nationwide talent search

3. MS CRM Integration with SAP Business One. This is now becoming classical integrating routine. SAP B1 has SB1 SDK, which enables MS Visual Studio C# or VB developer to manipulate SB1 business objects, such as Sales Order or Invoice

4. CRM Integration with legacy systems, such as Lotus Notes Domino. Lotus to some extent is ODBC compliant DB platform, and Microsoft SQL Server is very robust to treat IBM Lotus as ODBC linked server to give you initial hint

5. MS CRM implementation 2 pennies advice. Microsoft Dynamics CRM is often picked by Microsoft oriented companies, where they are comfortable to support such technologies, as Exchange, IIS, SQL Server, Active Directory, BizTalk, Message Queue. Considering said above means that MS CRM is often self implemented in its technical and installation component, leaving really something like really black side of the moon integration side to external consultants

6. Data Massage and initial conversion. Implementing MS CRM is often about switching from your existing contact management system, such as ACT!, Gold Mine and similar. Data conversion in the form of initial master records import and balances could be done by various tools, such as Scribe or native MS CRM integration utility

7. Microsoft CRM SDK Programming. This is the only right way to do CRM customizations at this time, and we strictly discourage you from doing direct SQL Server update statements. If you can succeed your customization to work, more likely it will be erased by MS CRM version upgrade logic and scripts

8. eCommerce scenarios and MS CRM. This is where we expect such new technologies as eConnect, XML web services to be considered first. CRM can certainly enable some gateways, however it requires technology familiarity.

Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, serving Microsoft Dynamics community since its introduction in 2005, in Great Plains implementation business since 1994. We serve customization customers nationwide, local service: Dynamics: Chicago, Houston, SAP Business One: Atlanta. We have regional consultants in the following states: California, Florida, South Carolina, Wisconsin, Rhode Island, Michigan

Why opt for PST to NSF Conversion?

MS Exchange 5.5 is used world over with millions of small and big business houses as well as organizations. If they decide to move to Exchange 2000, then usually users come across difficult and costly migration. However, Lotus Notes has an attractive alternative, where it minimizes the cost of migration as well ensures that migration is easy so that you can reap maximum benefits. Utilizing Lotus Notes will simplify your system management and enable you to position your company for the future works. There are several major business reasons why numerous organizations convert pst to nsf away from Microsoft Exchange, including:

  • High Cost for up gradation

  • Increased cost of volume licensing 6.0 and Software Assurance

  • Unclear future path

  • High risk of virus attacks

  • Difficult administration and support

MS Exchange may prove to be notorious for its management difficulties at times; moreover, its management and support costs are high due to several factors that including susceptibility to virus attacks. However on the other side Lotus Notes acts as a futuristic alternative for global users to strengthen security, reduce costs, simplify administration and support as well as better position for organizational schedules.

Lotus Notes offers secure environment along with an instant messaging client, browser, notebook, and calendar/resource reservation client, as well as a platform for interacting with collaborative applications thereby keeping a tab on the organizational activities. It has easy to use productivity tool enhancements that include contact management and a platform for developing customized client-server and web applications. Additionally, its advanced Web access enables users to communicate effectively whether they are in office or away. Leveraging on its ACL (access control list) features, Lotus Notes has easier management through new administrator utilities and enhanced user and system monitoring to keep a tab on employee activity.

Notes was the first of its kind adopted software product to use public key cryptography for client server and server-server authentication and for encryption of data; and stands out from the rest as the product with largest installed base of PKI users. Improved anti-virus capability of Lotus Notes makes itself a trusted application that allows anti-virus software to search the message store for undetected viruses. An additional and most important feature of Lotus Notes is that it enables ease in pst to nsf conversion which makes it a far better choice than its counterparts in the market.

Author of the article is an. expertise in data recovery ,email recovery, email migration, hard drive recovery, password recovery fields.

Microsoft Great Plains Implementation Faq: Financial Setup, Conversion, User Training

Microsoft Dynamics GP ERP implementation process is similar to other mid-market accounting and MRP products: GP partner selection and sales cycle, business processes mapping, customization design if required, reports. Then you go to the actions: Microsoft Dynamics GP software licenses purchase, GP installation, initial data conversion and beginning balances, business specific users training. If your company is large business, you may consider switching GP for one or several business entities as a pilot project with the plan to turn all your departments and units to Microsoft Great Plains in the short future. We will not be covering business processes mapping scenarios in this small article and will try to give you technical side of the implementation

1. Great Plains Installation. You should plan for appropriate Server hardware, SQL Server 2005 installation (including planning for data and log files separation on different drives). Then you go ahead with GP server installation – we certainly understand and confirm, that GP Utilities installation Wizard is very intuitive, however, GP is not small business accounting application, so it is powerful and at the same time sensitive to options chosen. This is why we strongly recommend you to invite GP consultant to do installation and overall implementation job

2. Data Migration. The best approach is to leave old ERP data in your old system and make fresh start in Microsoft Dynamics GP. If this is not possible, then consider migrating Chart of Accounts, Customers, Vendors, Employees, and entering beginning GL balances (this last step manually). This recommended data migration should be done via GP Integration Manager, as it validates Great Plains Dynamics business logic and doesn’t allow data inconsistency.

3. GP Modules Setup. Each module: General Ledger, Inventory Control, Sales Order Processing, Receivables Management, Payables Management, Payroll and others requires opening setup screen and coming through the required fields setup there. One of the most important setup decisions is Posting Accounts setup – this is done on the company setup level

4. User Training. First of all – you should be aware that Microsoft is in the process of synchronizing its ERP applications user interface with the one in Microsoft Office and Microsoft Outlook – meaning that if your users are very good and intuitive with Microsoft Office products, they should be ready to do GP discovery. Saying this, we have to admit that GP user training is needed, as MS Office interface unification, leading to users intuition is just the top level

5. Frequently Asked Questions. Software Licenses – you can purchase these from MBS partners only. To get new user licenses or modules – you will need to be enrolled in Microsoft Dynamics GP annual enhancement program. Migration from old versions: 5.5, 6.0, 7.0, 7.5 – if you are on Pervasive SQL or Ctree, then you need migration tool, please contact your MBS partner. Version upgrade – current version is 10.0 and one-step migration path exists for 8.0 SP5 and 9.0 SP2

6. Reporting. You can consider industry tools, such as Crystal Reports, Microsoft SQL Server Reporting Services (SRS), MS Excel, or even Microsoft Access Reports, if you are comfortable with Access. Very important reporting hint – consider creating report logic in MS SQL Server stored procedure or view and not expect the magic from reporting tool Wizard.

7. Beyond the generic implementation. Customization – please review eConnect, Microsoft Dexterity, GP SDK, SQL Stored Procedures, Modifier with VBA. Integration – please start with Integration Manager, then think about eConnect programming, SQL direct scripting. EDI or Electronic Document Interchange – this is popular SQL scripting routine, it is often resolved via XML feed. If you represent lager corporate entity and need major integration project, we will be happy to help you.

Andrew Karasev, Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, 1-630-961-5918, serving customers USA/Canada nationwide: Illinois, California, New York, Quebec, Ontario, Colorado, Utah, Wisconsin, Florida, Texas. Local service is available in Houston & Dallas: Richmond, Sugar Land, Katy, Rosenberg, Missouri City, Pearland, Friendswood, Meadows, Mission Bend, Jersey Village, Fort Worth; serving GP customers in Chicago, IL: Naperville, Aurora, Joliet, Wheaton, Bolingbrook, Romeoville, Lyons, Niles, Downers Grove, Lisle, West Chicago, Barrington, Schaumburg, Elk Grove Village, Lombard, Morris, Ottawa, Marseilles, Seneca, Oswego, Plainfield, Darien, Winchester, Hinsdale